Frazer Blog

Introducing Frazer Consultants’ New Help Button

by | Aug 14, 2019 | Funeral Technology

close up of Help Button

We have recently released an exciting new feature for existing clients — a new help button. Now when you have any questions about your Frazer-powered website or any of the other technology solutions we offer, you can access the help button directly from your admin panel, in the upper right-hand corner of your screen.

Our new help button brings you to all kinds of useful features, get to know them below!

Get the Help You Need Right Away

Though help is always a phone call or email away, the new help button makes it easier to get your questions answered right away. Simply click the help button above your admin panel, and you will be taken to our help portal where you can find answers to most of your questions.

Easy-to-Follow GIF Instructions

We realized that sometimes it’s hard to follow written directions without actually seeing what you’re supposed to do. That’s why we are working to add instructional GIFs to all of our helpful articles. This way you can see exactly what you need to do to get the results you want. Here is an example of one of our articles that features helpful GIFs.

More Helpful Articles Than Ever

We compiled some of our most commonly asked questions and wrote helpful articles for all of them. Now you can easily find information about things like Tribute Pay, Tribute Store, Tribute Center, Tribute eGuest, and your website.

Informative Videos All in One Place

Need help figuring out the Tribute Insurance Assignments dashboard? Or, do you need help connecting Tribute Center to your website? Now our help portal has all of our instructional videos compiled in one convenient place, all organized by category.

A Brand-New Live Chat Feature

When you click on the help button and are then taken to our help portal, you’ll see a little blue button in the lower-left corner of your screen. When you click on it, our live chat feature pops up. During business hours, you can directly message one of our support specialists to get the help you need right away. If you have any questions outside of our business hours, you can still send your message using this chat feature and expect a follow up the next morning.

We even included the option to send files when you click on the little paperclip in the lower right corner of the chatbox. Then you can easily send us screenshots of anything you may be struggling with.

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